• Cancellation Policy
Platinum Hair Studio has a 24-hour cancellation policy. If you need to cancel your appointment, please give us 24 hours notice so we can offer the appointment to a client on our waiting list.
• Running Late
To ensure that other clients service are not disrupted, please call if you are running late for your appointment. We may/may not have to reschedule another time for you.
• Comments & Complaints
If you have a comment or complaint about any aspect of our service, please do not hesitate to discuss it with us immediately. We will, of course, address and rectify all complaints as a matter of urgency.
• Allergic Reactions
If you have previously experienced any type of reaction to any hairdressing or colour product of any brand, please inform your stylist before your service commences.